Client's adaptation to internet banking

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Date
2022-03Author
Necesito, John Paul J.
Caran, John Renz M.
Eroy, Jessela Mae A.
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This research provides information about the Client's adaptation to
Internet Banking. This study was conducted to determine the significant
relationship between the Client's attitude and intention to adopt internet
banking using quantitative and descriptive methods. An adapted
questionnaire with a five-point Likert scale was utilized to collect information
from 100 Davao City respondents via an online survey. The statistics used to
find the significant relationship between the independent and dependent
variables is Spearman's rho. The finding revealed that the significant
relationship between the Client's attitude and the Client's intention to adopt
internet banking was very high. The result indicates that there is enough
evidence to reject the claim that the independent variable, which is the Client's
Attitude with indicators: perceived usefulness, perceived ease of use,
perceived bank credibility, perceived risk, and perceived trust is correlated to
the Client's Intention to adopt Internet Banking with indicator: Web Usability,
Security, Information Quality, Service Quality, Convenience, and Privacy.