Client's adaptation to internet banking

Abstract

This research provides information about the Client's adaptation to Internet Banking. This study was conducted to determine the significant relationship between the Client's attitude and intention to adopt internet banking using quantitative and descriptive methods. An adapted questionnaire with a five-point Likert scale was utilized to collect information from 100 Davao City respondents via an online survey. The statistics used to find the significant relationship between the independent and dependent variables is Spearman's rho. The finding revealed that the significant relationship between the Client's attitude and the Client's intention to adopt internet banking was very high. The result indicates that there is enough evidence to reject the claim that the independent variable, which is the Client's Attitude with indicators: perceived usefulness, perceived ease of use, perceived bank credibility, perceived risk, and perceived trust is correlated to the Client's Intention to adopt Internet Banking with indicator: Web Usability, Security, Information Quality, Service Quality, Convenience, and Privacy.