Relationship management of supervisors and organizational citizenship behavior of employees in banking industry

Abstract

This study was conducted to determine the influence of relationship management of supervisors on organizational citizenship behavior of employees in the banking industry. The first variable was indicated by developing others, inspirational leadership, conflict management, change catalyst, teamwork and collaboration and influence. Organizational citizenship behavior as a key aspect of employees’ discretionary behavior, and very crucial in bank activities had the following indicators: altruism, conscientiousness, sportsmanship and courtesy. There were one hundred two participants from three selected banks. Descriptive statistics and regression analysis were used to test the hypothesis of no relationship between the two variables. The data were analyzed through descriptive statistics, pearson r and regression. Results of the study showed that relationship management of supervisors had positive and significant influence on organizational behavior of employees. Keywords: business administration relationship management, supervisors and employees, organizational behavior, Philippines