| dc.description.abstract | There were 100 respondents taken for the study on determining the
factors affecting the air travel satisfaction of senior citizens. Frequency Count,
Percentage, Mean, t-test and ANOVA were the statistical tools used in the
treatment of the data. The findings of the study are presented as follows:
Majority of the respondents of the study are senior citizen airplane passengers
who are females, 60-65 years old and Asians; the level of factors affecting the
air travel satisfaction of senior citizens described is very high; there is no
significant difference on the factors affecting the air travel satisfaction of senior
citizens when analyzed by sex and nationality. However, when analyzed by
age, two of the indicators namely health and facilities showed significant
differences. This implies that the age of senior citizens somehow provides
significant impact on their satisfaction with regards to health and facilities. The
senior respondents of this study were divided into four different age groups,
and it may suggest that the respondents don’t have the same level of
satisfaction in regards with health and facilities. Senior citizens despite any
age, have different perceptions and preferences. Moreover, three of the
indicators, namely accessibility, safety and security and guidance and
assistance, showed no significant differences. This implies that senior citizens
experience the same level of satisfaction on the mentioned indicators. Overall,
most of the senior citizen respondents are satisfied in all of the factors. The
results imply that air travel industry is trusted by most of the elder passengers
in terms of accessibility, safety and security, health, facilities and guidance and
assistance.
Keywords: Affecting Factors, Air Travel Satisfaction, Senior Citizens | en_US |
