South Cotabato Arts and Cultural Center : an application on building performance and occupants' satisfaction correlation

Abstract

The importance of post-occupancy evaluation as part of solving building and facilities management challenges has been an essential tool for improving building design and operations, meeting the needs of user occupants, and is pivotal in understanding the socio-economic, cultural, and environmental impacts of investment in building design. Cultural facilities must conduct maintenance programs as they are the prime economic drivers in the context of Koronadal City. However, extensive evidence shows that buildings sometimes perform less than they should. This fact introduces the "performance gap," defined as the gap between design performance and realization performance and the missing link between technical and user perspectives inside a building. This study aims to correlate the building performance and occupants’ satisfaction through post-occupancy evaluation as an approach to performance evaluation of South Cotabato Gym and Cultural Center (SCGCC) with the following objectives: (1) to fill the performance gap by obtaining the correlation between the building performance of South Cotabato Gym and Cultural Center and occupants’ satisfaction level; (2) to determine the occupants’ satisfaction level in terms of building elements, services, environment, social cohesion, and cultural values; (3) to determine success/failure of the current building design and performance as part of an evidence based design (EBD) approach. The study results revealed a significant correlation for both the user and technical perspective only on the indoor and outdoor landscape of SCGCC under the building environment. On the other hand, the overall indicators revealed the performance gap of having no significant correlation between the two variables.