Quality services and customer satisfaction of Daneco Sub Station, Island Garden City of Samal

Abstract

The study entitled "Quality services and customer satisfaction of DANECO-Samal Substation" was conducted to determine the level of quality services and customer satisfaction of DANECO-Substation. The respondents were the customers of DANECO in the district particularly in Babak, Samal and Kaputian respectively. The method used was descriptive correlation method. Results of the study implied that the level of quality services of DANECO offered had an overall mean of 3.92 which was categorized as high. In the 3 indicators reliability, responsiveness and security got respective mean of 3.73, 4.33 and 3.71 which means a descriptive equivalent to high results of the study implied that level of customer satisfaction of DANECO-Samal Substation offered had an overall mean of 3.75 which was categorized as high. In the 3 indicators facilities, information and communication and convenience got respective means of 3.74, 82 and 3.69, which means a descriptive equivalent to high and satisfied. With those indicators, these clarify that quality services of DANECO were established that met the customers' expectations. The level of customer satisfaction of DANECO-Samal Substation had an overall t-value of 0.705 which is higher than the 0.05 degree of significance; thus, hypothesis was accepted.