The level of customer contentment of transportation services of DavSam and Maewess: a comparative study

Abstract

The study entitled "The level of customer contentment of transportation services of DAVSAM and MAEWESS: a comparative study" was conducted to determine the level of customer contentment of transportation services of DAVSAM and MAEWESS. The respondents were the customer of DAVSAM and MAEWESS transportation. The method used was comparative method. Results of the study implied that level of customer contentment of transportation services of DAVSAM offered had an overall mean of 4.35 which was categorized as very high. In the 4 indicators fare, daily routine schedule, facilities and customer services got respective means of 4.68, 4.30, 4.16, and 4.26 which means a descriptive equivalent to very high and high. Results of the study implied that level of customer contentment of transportation services of MAEWESS offered had an overall mean of 4.18 which was categorized as high. In the 4 indicators fare, daily routine schedule, facilities and customer services got respective means of 4.48, 4.02, 4.15 and 4.05 which means a descriptive equivalent to very high and high. With those indicators, these clarify that transportation services of DAVSAM and MAEWESS was established a good services that met the customers' expectations. The level of customer contentment of transportation services of DAVSAM and MAEWESS had an overall t-value of 1.584 which is lesser than the 0.05 degree of significance; thus, hypothesis was accepted.