Food safety and cutomer satisfaction on the Peñaplata central warehouse club food stall

Abstract

When service providers in the market achieve high levels of client satisfaction, they may establish and retain a significant competitive advantage. High profitability and growth can follow straight from this competitive advantage. As a result, this study assessed food safety and customer satisfaction. Two hundred customers were surveyed at the Central Warehouse Club branch in Peñaplata to find the criteria that best reflect consumer satisfaction in food safety. The researchers chose the respondents for this study by simple random sampling. A questionnaire was utilized to evaluate the food's safety. It was done using a descriptive-correlational design. The data were analyzed using the weighted average mean and Pearson-r. The study revealed that food quality and customer satisfaction had an overall mean score of high, showing that food quality is substantially proficiently manifested. Moreover, the result shows that food safety and customer satisfaction have an R-value of 0.521 and a p-value of less than 0.05, showing a significant relationship between the two variables, which rejected the hypothesis.