Perceived risks in mobile banking in Davao City : a clients' perspective

Abstract

This study explored and determine the level of client’s perception on mobile banking prospects and problems in Davao City. The researchers employed a descriptive survey method and a survey questionnaire was used as the data collection instrument. The instrument used in the study was validated by the members of the panel. Mean and Kruskal-Wallis were used to analyze the data. The respondents of this study were 200 randomly selected clients who use mobile banking applications in Davao City. Results revealed that in terms of the demographic profile of the respondents, majority are between young generation of mobile banking users, mostly female, single, and majority are undergraduates. Moreover, with regards to the level of client’s perception on mobile banking prospects and problems, overall, respondents rated as Agree that prospects and problems of mobile banking are frequently manifested, with rated as the highest the indicator is security, followed by indicators: convenience, and scalability and reliability. Furthermore, in terms of significant difference in level of client’s perception on mobile banking prospects and problems when analyzed by demographic profile, no manifestation of differences across all profiles such as age, gender, civil status, and educational attainment.