Student’s satisfaction of the student personnel services of UM Panabo College/

Abstract

Student Personnel Services (SPS) are welfare amenities provided by an educational institution geared towards harmonious relationship between administration and students. This study on the SPS is being done to measure the satisfaction level of students in terms of the following SPS units; Records and Admission Center, Clinic, Cashier, Office of the Student Affairs, Guidance Services and Testing Center, Student Accounting Office, Learning & Information Center as well as gather comments and suggestions of students for the improvement of the SPS of UM Panabo College. Descriptive survey was utilized in this research which targeted 10% of the total student population per semester. Student satisfaction was assessed using customer feedback forms. The qualitative comments provided by the respondents were subjected to thematic analysis. The researchers compared the survey results of all the SPS units from First Semester of SY 2015-2016 to First Semester of SY 2017-2018. The researchers were able to gather the following survey responses: 158 students/per month/unit for 1st semester, 2015- 2016; 155 students/per month/unit for 2nd semester, 2015-2016; 139 students/per month/unit for 1st semester, 2016-2017; 136 students/per month/unit for 2nd semester, 2015-2016 and 116 students/per month/unit for 1st semester, 2017-2018. All SPS units; the Records and Admission Center, Clinic, Cashier, Office of the Student Affairs, Guidance Services and Testing Center, Student Accounting Office, Learning and Information Center units obtained a Very High satisfaction level from the SY 2015-2016, 2016-2017 and 2017-2018; for Staff, Facilities and Services and by semesters, 1st and 2nd semester. Keywords: Students Satisfaction, Student Personnel Services and UM Panabo College