Client's satisfaction on the public service delivery of the City Treasurer's Office in Davao City : basis for its enhancement program

Abstract

This study aimed to document the level of client's satisfaction of the public service delivery of the City Treasurer's Offices in the three congressional districts of Davao City. The researcher utilized the descriptive approach in the conduct of this study to systematically, factually, and accurately describe the level of satisfaction of the walk-in and inspected establishments-investors sample subjects using the Lottery and Non-random Questioning Sampling Techniques. Section 8 of Republic Act 9485 on Accessing Frontline Services in terms of Acceptance of Application was used as source of indicators for this study. Validated researcher-made questionnaire were sent to Four Hundred Nine respondents from July 04 to August 05, 2011. Using the ANOVA, it was found out that there was no significant difference in the client's satisfaction on the public service delivery of City Treasurer's Office when analyzed according to congressional districts. The findings showed high levels for all indicators on client's satisfaction of the public service delivery so items with mean scores below the overall mid-mean score became the basis of an enhancement program design proposal entitled "Clients Satisfaction on the Delivery of Public Services in the Office of the Treasury".