Service quality and repurchase intention among the selected travel agencies in Tagum City

Abstract

The main purpose of this study is to determine if there is a significant relationship between the service quality and repurchase intention among the selected travel agencies in Tagum City. Quantitative Nonexperimental research design utilizing correlational technique was used to survey 150 travel agencies in Tagum City in this study. Purposive sampling was used to determine the participants of the study who are the travel agencies in Tagum City. Means and Person- r were used in the study. The level of service quality among travel agencies in Tagum City is very high. The level of repurchase intention among the selected travel agencies in Tagum City is very high. Last, there is a significant relationship between service quality and repurchase intention among the selected travel agencies in Tagum City.