Employees' behavior and quality of work among tenured employees

Abstract

Quality of work is vital in the success of an organization. However, as employees spend more years in an organization, they either become better performers or may likely to experience boredom and feel unmotivated. They may either show disruptive behavior, which negatively affects the organization or go beyond the extra mile, which increases desirable outcome. Hence, organizations should take into account that employee's quality of work may be affected. The objective of the study is to examine whether tenured employees may be linked to employee's behavior—Organizational Citizenship Behavior (OCB) or Counterproductive Work Behavior (CWB) and their quality of work. The study used a descriptive correlational design and surveyed 107 employees. The results revealed that employees have moderate OCB. Also, the employees' CWB is very low. The results signify that CWB is hardly ever reflected in the employees. However, they still passed their quality-assurance scores. The results further revealed that there is a weak positive relationship between employees' behavior and quality of work. However, there was no significant difference between OCB, CWB, and Quality of Work when analyzed by tenure. The findings offer implications that tenure and quality of work are not dependent on OCB or CWB. Thus, multiple entities should be considered to measure the quality of work among tenured employees efficiently.