Structural equation model on job performance among personnel of hotels in Caraga Region

Abstract

The main purpose of this study was to identify and determine the best fit model of job performance of hotel personnel in the context of: organizational citizenship behavior, corporate social responsibility and human resource management in relation to endogenous variable – hotel personnel job performance. The study employed a non-experimental research design utilizing Structural Equation Model (SEM) in finding the best fit model. The data were collected using an adapted survey questionnaire to 400 hotel personnel in Caraga Region. The results revealed that that Structural Model 4 was the best fit model for job performance. The structural model generated, of which the direct link between the latent exogenous variables and their direct effect on the latent endogenous variable. The endogenous latent variable in the model is the job performance with three indicators left namely: stress, working environment and salary. There are three exogenous latent variables namely: organizational citizenship behavior with two indicators left which are altruism and sportsmanship; another exogenous variable corporate social responsibility with indicators namely economic, ethical and discretionary; and human resource management which measured by transformative engineering and workplace learning. Keywords: doctor in business administration, organizational citizenship behavior, corporate social responsibility, human resource management, job performance, SEM, Philippines