Efficiency and satisfaction of the UMDC admission center

Abstract

This descriptive study aimed to assess the level of student satisfaction to the services provided by the UM Digos College Records and Admission Center (RAC). Specifically, this study measures the satisfaction rating on the following services: admission process, enrolment facilities, and staff. There were 1,334 students who religiously participated in the research undertaking and randomly selected from six (6) academic department namely: Business Administration Department, Liberal Arts Department, Education Department, Technical Department, Criminology Department, and Nursing Department. Based on the results, it was revealed that students from the Technical Department showed highest satisfaction in terms of the admission process, enrolment facilities, and staff while student from the Education Department showed the lowest satisfaction rating in all indicators.

Keyword: Satisfaction, Descriptive, Evaluation, UMDC, RAC