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Strategies in handling customer complaints in bistro restaurants

dc.contributor.authorPatcho, Danilo S., Jr
dc.contributor.authorSalera, oe Marie M. J
dc.contributor.authorColoma, Jayson B
dc.date.accessioned2023-02-07T09:58:05Z
dc.date.available2023-02-07T09:58:05Z
dc.date.issued2016
dc.identifierT 7779051en_US
dc.identifier.urihttp://103.123.43.47:8080/handle/20.500.14045/483
dc.descriptionn Partial Fulfillments of the Requirements for the Degree Bachelor Of Science in Hotel and Restaurant Managementen_US
dc.description.abstractThe main purpose of the study is to find out the strategies in handling customer complaints in bistro restaurant, in which (100) staff in the restaurants were taken as respondents of the study, coming from mid-scale hotel in Davao City. Exploratory Factor Analysis (EFA) was used to analyzed the data. The strategies in handling customer complaints in bistro restaurant in Davao City are giving immediate response, humble taking action, proper communication, providing alternative solution, avoiding errors, keeping records, taking initiative and check complaints clearly. There is no sex, age and educational attainment based differences in the strategies in handling customer complaints in bistro restaurants. Keywords: Strategies, Handling, Customer, Complaints, and Bistro Restaurantsen_US
dc.languageenen_US
dc.rightsUniversity of Mindanao LICen_US
dc.subjectCustomer relations -- Management.en_US
dc.subjectConsumer complaints.en_US
dc.titleStrategies in handling customer complaints in bistro restaurantsen_US
dc.typeThesisen_US
dc.publisher.srcCOLLEGE OF HOSPITALITY EDUCATION - HRMen_US
dc.description.ddcUDT 647.95068 P27s 2016en_US
dc.description.xtntviii, 55 leaves ; 30 cmen_US
dc.date.produced2016


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