| dc.contributor.advisor | Blanco, Irene D. MSHRM | |
| dc.contributor.author | Villamor, Richellami A | |
| dc.contributor.author | Vegas, Cherie Jane T. | |
| dc.contributor.author | Rombaon, Niño H | |
| dc.date.accessioned | 2023-02-07T09:24:02Z | |
| dc.date.available | 2023-02-07T09:24:02Z | |
| dc.date.issued | 2017-03 | |
| dc.identifier | T 7778488 | en_US |
| dc.identifier.uri | http://103.123.43.47:8080/handle/20.500.14045/479 | |
| dc.description | n Partial Fulfillments of the Requirements for the Degree Bachelor Of Science in Hotel and Restaurant Management | en_US |
| dc.description.abstract | The main objective of the study was to determine the service recovery
strategy of bartender in Davao City. This study employed quantitative
research especially explanatory factor analysis. There were 100 respondents
in the study. The results of study highlighted five factors after using
explanatory factor analysis. The five service recovery strategies of the
bartenders are the following: Immediate Service and Communication; Flexible
and Informative; Courtesy and Immediate Apology; Empathetic Services;
Complements or Disregard. There were educational-based differences in the
service recovery strategies of bartenders in terms of courtesy and immediate
apology. Further, there were no age, sex and educational-based difference in
the service recovery strategies of bartender in the rest factor. The result of the
study further implies that employing industry based service recovery
strategies may help the bartenders or management to improve their service
quality and achieve excellent customer relationship.
Keywords: Service, recovery, strategy, bartender | en_US |
| dc.language | en | en_US |
| dc.rights | University of Mindanao LIC | en_US |
| dc.subject | Bartending. | en_US |
| dc.title | Service recovery strategy of bartender in Davao City | en_US |
| dc.type | Thesis | en_US |
| dc.contributor.panel | Silud, Dindo D. MSHRM | |
| dc.contributor.panel | Quilestino, Ma. Rina T. MAEd | |
| dc.contributor.panel | Emuy, Ethel V.MSHRM | |
| dc.publisher.src | COLLEGE OF HOSPITALITY EDUCATION - HRM | en_US |
| dc.description.ddc | UDT 641.87 V71s 2017 | en_US |
| dc.description.xtnt | vii, 41 leaves ; 30 cm | en_US |
| dc.date.produced | 2017-03 | |
