Satisfaction of UM Tourism Management 4th years students internship SY: 2016-2017

Abstract

ABSTRACT Internships have been gradually increasing in terms of its incorporation into the academic curriculum of tertiary education providers and have been made compulsory as a requirement for graduation in some parts of the world. The main objective of this study is to explore the level of satisfaction among 4 th year tourism management students on their internship program. There were six core variables identified through the literatures predictors of internship satisfaction namely pre-deployment stage, deployment stage, post deployment stage, supervisor, Company OJT designated facilities, laboratories, offices and workstations and company. To explore further, a quantitative research involving 60 4th year tourism management undergraduates who had undergone internship from the University of Mindanao, College of Hospitality Education was conducted. The relationship among variables were evaluated and analyzed with Analysis of Variance and independent samples t-test. The findings showed that the majority of the respondents were highly satisfied with their internship program. This study may provide pointers for the university faculty for a more effective conduct of internship. Helping undergraduates to get the most from their internship and to have a more satisfying internship experience. Keywords: Satisfaction, Internship and Tourism management