Service quality and client satisfaction of MSWDO in the municipality of Bansalan, Davao del Sur

Abstract

This study determined and analyzed the service quality and client satisfaction in MSWDO of Bansalan Davao del Sur and it is the result of a field research which aimed to determine the quality services offered by the MSWDO. The research study was participated by two hundred (200) respondents coming from selected Barangays in Bansalan Davao del Sur such as new Clarin, Dolo and Sto. Niňo. It revealed that service quality and client satisfaction have a direct relationship. This study plays a great role which will serve as a helping tool to the MSWDO management to improve and enhance the existing guidelines and practices in terms of quality service to the clients and be a guide in specific dimensions to be improved. As a civil servant, service is the business. The image of MSWDO can be observed through up-to-date equipment, facilities, information for any changes in guidelines and policies of their existing programs and those information should be disseminated to their clients so that they will also know and can adopt whatever changes that will take place.