Organizational justice and citizenship behavior of non-teaching personnel in a state university in Davao Oriental, Philippines

Abstract

This study aimed to describe the level of organizational justice and organizational citizenship behavior of non-teaching personnel in the context of a state university and to determined which domain of organizational justice best influences organizational citizenship behavior. The researcher used the non-experimental, quantitative design and descriptive-correlational technique to examine the relationship between the two variables in a natural setting. The respondents were 236 non-teaching personnel using stratified sampling. The researcher employed a combination of personal and online survey in data collection through adapted, standardized instruments. Both descriptive and inferential statistics were used in the analysis of data. Study results revealed a very high level of organizational justice in terms of procedural, distributive, interpersonal, and informational justice, as well as for organizational citizenship behavior in terms of altruism, courtesy, conscientiousness, and civic virtue. Moreover, it was observed that overall, a significant relationship and influence existed between organizational justice and organizational citizenship behavior. Procedural justice was found to be the best predictor of citizenship behavior. Keywords: organizational justice, organizational citizenship behavior, management correlational, non-teaching personnel, Philippines