Safety Practices And Customer Loyalty Among Selected Dental Clinic In Panabo City

Abstract

The study aimed to determine the relationship between safety practices and customer loyalty among selected dental clinic in Panabo City. The independent variable of the study was personal protective equipment and safe injection practices. On the other hand, the dependent variable of the study was customer loyalty. The researcher used the descriptive correlation method and convenience sampling in determining the number of respondents and the statistical tools were Mean and Pearson-r. The result of the computation using the R-value is 0.636 which is associated with the significant value of (0.000) of P-value which is less than the alpha of 0.05. Moreover, Ho is rejected since P-value is less than 0.05. It means that there is significant relationship between the two variables. It implies that safety practices in terms of personal protective equipment and safe injection practices has impact on customer loyalty. In other words, safety practices can affect the customer loyalty among selected dental clinic in Panabo City.

Keywords: Safety Practices, Customer Loyalty, Dental Clinic in Panabo City