The employees work behaviors and customer's satisfaction at fernandez beach and garden resort, Peñaplata, Island Garden City of Samal

Abstract

This study is entitled "The employees work behaviors and customer's satisfaction at Fernanzed Beach and Garden Resort, Peñaplata, Island Garden City of Samal." The main purpose of this study was to determine the employees work behaviors and customers satisfaction. The respondents were the customers of Fernandez Beach and Garden Resort. The method used was Descriptive-Correlation. The level of work behaviors of employees of Fernandez Beach and Garden Resort was described to have mean of 3.84 which was described as often. This further means that the work behaviors of employees of Fernandez Beach and Garden Resort was implemented frequently. The level of customers satisfaction of Fernandez Beach and Garden Resort was implemented frequently. The level of customers satisfaction of Fernandez Beach and Garden resort had a mean of 3.55 which was described as satisfactory. This further means that customers were satisfied with the behavior of employees of Fernandez Beach and Garden Resort. The significant difference of the level of work behaviors of employees of Fernandez Beach and Resort when categorized according to age and gender was that customers do not vary in the level of work behaviors of employees. The significant difference of the level of customers satisfaction of Fernandez Beach and Resort when categorized according to age and gender was that customers do not vary in the level of satisfaction. The significant relationship between the work behaviors and customers satisfaction was when the overall indicators of level of work behaviors and overall indicators of customer's satisfaction resulted to the overall r-value of 0.762 which is greater than 0.05 degree of significance. Hence, null hypothesis was rejected. It is recommended that the employees must be more responsive to the request of the customers. The employees must improve their level of work behaviors in facing customers. The management should assist their employees and evaluate their performance specifically in communicating with customers. Employees must properly speak in clear language and with confidence. It must be entertain their customers with great smile. Employees must improve their ability in understanding and speaking of English language so that foreigners may understand them. Management should guide and teach them with the different good manners in giving their services. Employees must love their job to attain success in their customers. And employees must give a high standard of services to increase the level of satisfaction of customers.